Services

Customs clearance and CHA services

Licensed customs broking at Indian sea, air and inland gateways, with the classification checked before the entry is filed rather than after it is queried.

Most clearance delays are not caused by customs. They are caused by a document that contradicts another document. A description on the invoice that does not match the classification, a value that does not agree with the remittance, a certificate that names a different consignee. We check the file against itself before it is filed, which is why our queries are rare and short.

Export clearance

Shipping bill filing, classification under the Customs Tariff, valuation support, and scheme documentation for drawback, RoDTEP, Advance Authorisation and EPCG. Examination coordination at the gateway and follow-through to the let-export order.

Import clearance

Bill of entry filing, duty computation, and coordination with the participating agencies — FSSAI, Plant Quarantine, Animal Quarantine, Drug Controller, WPC and BIS — where the commodity requires it. We identify which of these apply at the quotation stage, not on the day the container lands.

Classification and valuation

The HS code decides the duty, the restrictions and often the paperwork. Getting it wrong is expensive in both directions: an over-declared duty is money given away, an under-declared one is a penalty and a delay. We classify against the destination tariff as well as the Indian one, because they are not always aligned.

What a customs clearance agent actually does for you

A customs broker — a CHA, in the older language still used everywhere in Indian trade — is licensed to file with Customs on your behalf. The filing itself is the small part. The work that decides whether a consignment clears in a day or sits for a week is what happens before it: the HS classification, the valuation basis, and whether the invoice, packing list, bill of lading and shipping bill actually agree with one another.

We check those against each other before anything is filed. A description that differs between the invoice and the shipping bill, a unit of measure that does not match the HS code, an AD code not registered at that port — each of these is a query, and a query costs days that no amount of following up recovers.

Export side, that means the shipping bill, e-Sanchit uploads, and the scheme documentation for RoDTEP or drawback where you are claiming it. Import side, the bill of entry, duty computation, and the IGST refund trail. Both sides, the same desk that quoted your freight, so nobody can tell you the delay belongs to another department.

What customs clearance charges are made of

A clearance bill is not one number. It is a stack of separate items, and knowing which is which is the difference between comparing quotations properly and comparing them on the only line you recognise.

Statutory amounts are the duty, cess and IGST assessed on the consignment. These are set by the tariff and the valuation, not by your agent, and every agent pays the same. Terminal and depot charges — handling, ground rent, de-stuffing, labour — belong to the port, the ICD or the CFS, and are set by that facility. Carrier charges — delivery order fees, detention on the box — belong to the shipping line. Agency charges are the only part that is genuinely ours: a fee for the document set and the filing, plus any out-of-pocket amounts we have paid on your behalf and pass on at cost.

Then there are the conditional items that only appear if the consignment triggers them: examination charges, fumigation, palletisation, weighment, testing, a certification fee, or amendment fees where a document has to be corrected after filing. These are the ones that make a bill look higher than the quotation, and they are usually predictable at booking if somebody looks at the commodity properly first.

The line worth watching is not the agency fee. It is the storage and detention, which is set by how fast the file moves rather than by any rate card — see demurrage and detention for how those clocks run. An agent whose filings attract queries costs you far more in slab-rate storage than the difference in any fee. Rates, free days and statutory levies all change, so treat any figure you are quoted as valid for that shipment and confirm the current position for the next one.

Two people reviewing printed forms at a desk
Customs clearance

Classification, valuation and paperwork settled before the cargo reaches the gate.

Questions we get asked

Customs clearance — common questions

What is a CHA and do I need one?

A Customs House Agent, now formally a Customs Broker, is licensed under the Customs Brokers Licensing Regulations to file entries on your behalf. You can self-file, but almost every regular exporter appoints a broker because the liability for a wrong entry sits with the importer or exporter regardless.

How long does customs clearance take in India?

An export shipping bill with a clean file is normally processed the same day. Imports are typically one to three working days, longer where a participating government agency has to certify the goods or where the consignment is selected for examination.

What causes the most clearance delays?

In our experience: a description mismatch between invoice and packing list, a missing or expired licence or registration, an HS code that triggers an agency requirement nobody expected, and valuation queries on related-party transactions.

Do you handle clearance at ports you are not based at?

Yes. We work the twelve gateways listed on our network page directly and cover the remainder through appointed brokers under our own file, so the accountability stays with us.

What does a customs clearance agent charge?

Agency charges are normally a fixed fee per document set, separate from the statutory duty, terminal handling and any examination or detention costs. What varies between agents is not usually the fee but how many queries their filings attract — and a single query costs more in delay than the difference in fee.

What is included in customs clearance charges?

Four separate things, and only one of them is the agent’s. Statutory amounts — duty, cess and IGST — are set by the tariff and valuation and are the same whoever files. Terminal and depot charges belong to the port, ICD or CFS. Carrier charges such as the delivery order fee and detention belong to the shipping line. Agency charges are the broker’s own fee for the document set and filing, plus out-of-pocket amounts passed on at cost. Conditional items — examination, fumigation, weighment, testing, amendment fees — appear only if the consignment triggers them, and are usually predictable at booking.

Why is my clearance bill higher than the quotation?

Almost always because of conditional items the consignment triggered — an examination, a certification, an amendment after filing — or because storage and detention accrued while the file waited on something. Storage is set by how fast the file moves, not by a rate card, and it climbs in slabs, so a few days of delay outweighs any difference in agency fee. Rates, free days and statutory levies also change, so a figure quoted for one shipment should be confirmed for the next.

What is the difference between a CHA and a customs broker?

None in practice. Customs House Agent was the term used under the older 2004 regulations; since the 2013 regulations the licence is a Customs Broker licence. Indian trade still says CHA, and it means the same thing.

Ready when you are

Send us a lane and roughly what is moving. You will have a firm all-in figure inside a working day.